Privacy Policy

Bernardes Coffee values the privacy and protection of the personal data of all visitors and clients. This Policy explains how we collect, use and protect your information when accessing our website.

By using this website, you agree to the practices described in this Policy.

1. Who We Are

We are a company dedicated to the trading and export of coffee, committed to transparency and the security of users’ information.

2. What Data We Collect

Data Provided Voluntarily

When you fill in forms or contact us, we may collect:

  • Name
  • Email address
  • Telephone / WhatsApp
  • Company
  • Country or stated location
  • Content of the message sent

Data Collected Automatically

When you browse the website, certain information may be collected automatically:

  • IP address
  • Browser type
  • Device used
  • Pages visited
  • Date and time of access

3. How We Use Your Data

We use the information collected to:

  • Respond to requests submitted via forms
  • Carry out commercial contact and send proposals
  • Assist clients and partners
  • Improve the website browsing experience
  • Ensure security and prevent fraud

We do not sell or trade personal data.

4. Contact via WhatsApp

By clicking the WhatsApp button, you will be redirected to the WhatsApp platform. Interactions will also be subject to the platform’s own Privacy Policy.

5. Data Sharing

Your data may only be shared when necessary with:

  • Website hosting providers
  • Corporate email services
  • Tools required for the proper functioning of the website

Data sharing occurs only when strictly necessary and with appropriate safeguards.

6. Storage and Security

We adopt technical and organisational measures to protect your data against unauthorised access, loss, alteration or improper disclosure.

Data is stored only for as long as necessary to fulfil the purposes of this Policy.

7. Cookies

We use essential cookies for the operation of the website.

Cookies are small files stored in your browser that help improve navigation and security.

You may disable cookies in your browser settings at any time.

8. Data Subject Rights (LGPD)

Under Law No. 13,709/2018 (General Data Protection Law – LGPD), you may request at any time:

  • Confirmation of data processing
  • Access to your data
  • Correction of incomplete or outdated data
  • Anonymisation or deletion of unnecessary data
  • Withdrawal of consent

9. How to Exercise Your Rights

To exercise your rights, please contact us via email:

contato@bernardescoffee.com.br

We will respond within the legal timeframe.

10. Changes to This Policy

This Policy may be updated periodically to reflect improvements or legal changes. We recommend reviewing this page regularly.

11. Applicable Law

This Policy is governed by Brazilian law, particularly the General Data Protection Law (Law No. 13,709/2018).

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